At Identilab, we pride ourselves on the fact that we are 100% Australian owned and operated. So why is this essential to the ethos of our business and how does it benefit you?
PRIVACY - Your privacy is of utmost importance to us. DNA testing – whether it is paternity testing for peace-of-mind or legal purposes, immigration, kinship, twin testing or DNA profiling – contains exceptionally private information about you as an individual. Being an Australian business, we adhere to the Australian Privacy Act (APA) which governs the way in which a business entity handles personal information. Embedded within the APA are 13 Australian Privacy Principles (APPs) which outline elements such as collection, management, disclosure and access to personal information. Other countries - such as the USA, England, Singapore, China and Russia – rank among the worst in the world with regards to privacy and data collection. Companies in these countries offer cheap and appealing DNA testing services but we stress to any prospective customers that no matter what, they should retain their DNA testing in Australia, even if it means paying that little bit more.
TRUST – Your DNA and the subsequent results from your test are important and should be handled by people you can trust. Our Brisbane based laboratory is an accredited NATA facility that is managed and operated by specialist DNA scientists who take pride in uncovering and assessing your DNA results. Being an accredited NATA facility requires an ongoing process of careful assessment and planning in order to consistently provide reliable testing data to customers. Other businesses may not be NATA accredited and may use their laboratories for other services other than DNA testing whereas Identilab’s sole function and service is DNA analysis and testing.
QUALITY – Each and every DNA test that we conduct goes through rigorous processing with at least 23 different DNA markers being analysed. Other DNA labs often test fewer areas of DNA meaning your results are less reliable and can increase the chances of being inconclusive, resulting in a waste of time and money. Our NATA accreditation further reiterates our promise of ensuring quality and reliability of your results.
SERVICE – The amount of customer service and care that we take with each and every client is what really sets us apart from other DNA testing facilities in Australia. Unbeknown to a lot of people is the amount of stress, anxiety and insecurity that occurs during the DNA testing process. Our Brisbane based DNA scientists will endeavour to deliver your results in a professional, safe, meaningful and discreet manner. Our customer service team too is always here to go above and beyond with helping you through the DNA testing process to ensure you find the answers you are looking for.
QUICK TURNAROUND – The risk of using an offshore DNA testing facility is the long waiting time that can occur, sometimes months, assuming results are even returned to you! With our laboratory based in Brisbane, we strive to have DNA test kits sent out on same day orders in discreet packaging via Australia Post with results returned back to you within 5 business days of receiving your swab.